Privacy Policy

At LocalBima Insurance Brokers Pvt. Ltd. ("LocalBima", "we", "us", or "our"), we value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines in detail how we collect, use, store, disclose, and protect your data when you visit our website, use our digital platforms, or engage with our insurance broking services. By accessing our website or using our services, you agree to the terms outlined in this policy.

Information We Collect

• Personal Identification Details: Your full name, date of birth, contact number, email address, residential address, and government-issued identification such as PAN, Aadhaar, or passport details.
• Policy-Related Information: Details of your insurance requirements, existing policies, premium amounts, coverage details, and claims history.
• KYC Documentation: Know Your Customer documents as required by the Insurance Regulatory and Development Authority of India (IRDAI) and other regulatory bodies for verification purposes.
• Technical and Browsing Data: Information automatically collected when you visit our website or use our mobile application, including your IP address, browser type, operating system, cookies, and browsing patterns.

How We Use Your Information

• Service Delivery: To assist you in selecting suitable insurance products, facilitate policy issuance, renewals, and endorsements, and provide claim assistance.
• Regulatory Compliance: To comply with legal obligations under IRDAI regulations and other applicable laws, including record-keeping and reporting.
• Communication: To respond to your queries, send service updates, and provide important notifications regarding your insurance policies.
• Platform Enhancement: To analyze user behavior and feedback to improve our website, mobile application, and overall customer experience.
• Marketing & Awareness: To inform you about new insurance products, offers, and promotions, while ensuring compliance with applicable data protection laws.

Security of Your Information

• Secure Data Transmission: All sensitive data shared with us is protected using SSL encryption.
• Access Controls: Restricted access to personal data, granted only to authorized personnel with a need-to-know basis.
• Data Anonymization: Where applicable, data is anonymized before being used for analytical purposes.
• Regular Monitoring: Continuous monitoring of our IT systems for potential vulnerabilities and threats.

We also ensure that our digital platforms, including our website and mobile application, are regularly updated and tested to maintain the highest standards of security. You can trust that LocalBima’s platforms are safe, reliable, and designed with data privacy at the core.

Your Rights as a User

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to regulatory requirements.
• Withdrawal of Consent: Opt-out of receiving marketing communications at any time.

To exercise these rights, you may contact our Data Protection Officer at principalofficer@localbima.com. We will respond to your request in accordance with applicable laws and regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices. Any updates will be posted on our website, and the revised policy will take effect from the date of publication. We encourage you to review this page periodically to stay informed about how we protect your information.

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